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OMEGA runs on your Mac. Your conversations, files, and AI prompts stay on your device unless you explicitly route work to a configured cloud provider. You can bring your own API keys for cloud models (OpenAI, Anthropic, Google, xAI, OpenRouter), connect Codex Subscription or Claude Subscription accounts where supported, or run supported work on local Apple MLX models. Air-gapped deployment is a separately arranged commercial deployment option, not a different in-app feature tier.

Core is OMEGA's free plan; we never ask for a card. Go to /download, choose Core, create your account, and install OMEGA on your Mac. Signup verifies your email with a one-time code, and where phone verification is required, you also confirm a mobile phone number with a one-time SMS code. Core includes 1 device for 1 user, free local Omega-MLX models, all 200+ agents, 1 workspace, 3 Automations, 1 Project Canvas project, and 1 Design Studio project. Everything runs on local models, so there is no API bill and your work stays on your Mac. Support on Core starts inside the app: OMEGA's built-in AI support and Diagnostics panel troubleshoot most issues on the spot, at any hour, using your selected model. Beyond that, Core is community-supported: the help articles here cover most setup questions, and the contact form is always open for account, billing, and security issues. When you want cloud models, unlimited projects and Automations, or the always-on runner, start the $7 7-day Pro trial. If you later cancel a paid plan, your account returns to free Core at the end of the period; you keep OMEGA, your data, and local models.

OMEGA requires Apple Silicon. Intel Macs are not supported. macOS Sonoma (14.0) is the minimum supported version. 16 GB unified memory is recommended for comfortable use; 8 GB is the absolute minimum and may limit which MLX models you can run locally. The app bundle is about 3 GB; the rest of the 20 GB recommendation is for your data, MLX models, and the auto-fine-tuning workspace.

Try: "Summarize the documents in ~/Downloads/ and tell me which ones are time-sensitive." OMEGA will request permission to read the folder. Approve once or always. Watch progress in the right panel as the work proceeds. Results appear inline. The full append-only Action Journal is at the bottom for review.

Both ship in every OMEGA plan. Project Canvas is a visual build canvas that takes any idea to a real shipped outcome: an app, website, book, automation, campaign, internal tool, research, or a mix. Describe the idea (a fragment is enough; OMEGA enhances it into audience, outcome, scope, and constraints), bring in existing sources (files and specs, project folders, local folders read straight from disk with no upload, git repositories, and Figma design links), pick the outcome, and OMEGA plans the project as nodes on a canvas and builds it: real code and files, live preview, diffs, terminal, and deploy. You also get runs, artifacts, run history, an integrations panel, templates, and collaborative canvases in shared workspaces. Design Studio is a full visual design studio inside OMEGA: an infinite design canvas with frames, toolbar tools, and document revisions. Start from a design profile (product UI/UX, game design systems, books and publications, or a mixed design system) or open a blank studio mode. Give the AI design copilot your design intent and it creates a coherent, build-ready visual direction (main frame, hierarchy, critical content, interaction states, and an accessible visual system) as concrete canvas edits. Its proposals are bounded, reviewed, and undoable from the toolbar. Design Studio bridges directly into Project Canvas, so you can design it, then build it in the same product. No separate design-tool subscription needed.

Launch OMEGA and sign in with your OMEGA account email: the one from your free Core signup or the one used at checkout. Activation links this Mac to your account and checks your plan (free Core, active subscription, or lifetime entitlement). Your plan and remaining Authorized Device count appear in Settings → Account.

Lifetime and Pro each permit the Authorized Device count shown for the plan, for one named user. To move: visit /account → Devices → click 'Deactivate' on the old Mac. The device activation is freed instantly. Sign in on the new Mac and activate. Excessive activation/deactivation cycling may be rate-limited to deter seat-sharing.

Your purchase is associated with the email used at checkout. If OMEGA does not show an active plan, sign in at https://myomega.ai/account and confirm the purchase appears there. If you also lost access to that email address, contact billing support with proof of purchase (Stripe receipt, last four digits of the payment card).

OMEGA does not proxy AI model calls. Your API keys for OpenAI, Anthropic, Google, xAI, OpenRouter, and others stay encrypted in your macOS Keychain and are used directly by the OMEGA app at the moment of each call. You can also connect Codex Subscription or Claude Subscription accounts where supported so eligible work uses a plan you already pay for. We never store, see, or charge for token usage. You pay providers directly at their list rates, use your subscriptions directly, or run local MLX with no OMEGA markup.

Open Settings → Models → Cloud Providers. For each provider you want to enable, paste an API key or connect a supported subscription-backed account such as Codex Subscription or Claude Subscription. OMEGA validates the connection and stores secrets in your macOS Keychain. Credentials are read only at the moment of an outbound call. You can revoke a key or subscription connection at any time; OMEGA will surface a clear error if access becomes invalid.

Apple Silicon has enough horsepower to run capable AI models locally via MLX. This is how the free Core plan works out of the box: local models only, no card, no API bill. On paid plans you get the same result by picking a bundled MLX model (or downloading one from Hugging Face) and assigning it to every tier slot (ULTRA_LIGHT, LIGHT, MEDIUM, HEAVY) when you want supported work to avoid cloud model calls. Air-gapped deployment, outbound egress lockdown, and zero-network operating procedures are separately arranged commercial deployment terms.

OMEGA can use different models for different kinds of work. ULTRA_LIGHT is for instant simple replies, LIGHT is for fast everyday questions and tool use, MEDIUM is for balanced reasoning, and HEAVY is for deep work. You can choose the model for each slot yourself or let Auto pick from your connected keys.

Try: "Every weekday at 8am, summarize my unread email and post it to my journal note." OMEGA will generate a draft Automation with the right nodes wired up. Edit visually: drag-drop nodes, connect outputs, configure parameters. 56+ stock node types, plus unlimited custom nodes you describe in plain English. Click Run for a one-off, or Schedule for recurring. Automations export as portable YAML recipes.

Standing orders run on the schedule you set. Cron-based: minute, hourly, daily, weekly, monthly, custom expression. Event-triggered: file changed, email received, webhook fired, calendar event starting. Automations can also offload to the always-on VPS runner, so scheduled runs keep going even when your Mac is asleep or closed.

OMEGA Automations use connections selected for the current workspace. Use Composio for managed app OAuth, direct MCP for advanced local servers, custom HTTP nodes for APIs you control, and webhooks for inbound or outbound automation. If a connection is not verified, the Automation stays off and explains what needs attention.

The Brain links what you've worked on, what worked, what didn't. Hybrid retrieval (vector + sparse + graph) means recall gets sharper over time. The bundled BGE-small-en-v1.5 ONNX embedder runs locally in the app bundle. Causal graph + counterfactual estimates let OMEGA reason about 'what would have happened if I'd done X instead.'

Micro is the active conversation context. Meso is recent tasks and intermediate state. Macro is the long-term store, indexed and searchable. Meta is pattern reflection: what worked, what didn't, recurring themes. Dreams (6-phase consolidation) periodically promotes salient items between layers, just like sleep.

On Apple Silicon, OMEGA uses idle compute (typically overnight) to train LoRA adapters that personalize a small base model to your patterns. Tomorrow's OMEGA is measurably better than yesterday's at YOUR specific work. Zero data leaves the machine. Track progress in Settings → Self-Improvement.

Lifetime is a one-time $4,999.99 purchase. Limited launch cohorts at reduced pricing appear on the pricing page while they last. Lifetime includes every current paid OMEGA product feature and all updates while OMEGA is actively developed. Pro includes that same paid product while your subscription is active; cancel and your account downgrades to the free Core tier (1 device, 1 user, local models) at the end of the paid period. Both paths support BYOK, Codex/Claude subscription routing where supported, and local MLX, so your AI runtime choice is unaffected by tier choice.

Pro starts with a $7 trial: you pay $7 today for 7 days of full Pro access. When the trial ends it auto-converts to the $19.99/mo Early Access Pro subscription unless you cancel during the trial (via /account, Subscription, Cancel). At checkout you explicitly choose the trial or subscribing now; nothing converts without you having picked it. Between the free-forever Core plan and the low-cost trial you can fully evaluate OMEGA before committing, which is why there are no refunds. Early Access Team is $19.99 per seat/mo, self-select 2–49 seats, with shared workspaces (no trial); annual billing (~2 months free) is available on Pro and Team, and Enterprise covers 50+ seats. Lifetime has no trial. Your model or API spend under BYOK is always separate and yours. Mandatory consumer-protection rights still apply.

Cancellation is single-click and available 24/7. You retain full access through the end of the current Billing Cycle (you've already paid for it). After that, your account downgrades to the free Core tier (1 device, 1 user, local models, no card): you keep OMEGA, your data, and local models; paid capabilities stop. No refund for partial cycles. You can resubscribe at any time, but the $7 introductory trial is available only on your first Pro sign-up.

OMEGA does not offer refunds, because nobody has to pay before knowing OMEGA fits: the Core plan is free, and Pro starts with a $7 trial for 7 days so you can evaluate the full product at low cost. Cancel during the trial and you are not charged the $19.99/mo subscription; if you don't cancel, the trial auto-converts to the monthly subscription. All charges are final: subscription payments, renewals, additional seats, and Lifetime purchases are non-refundable, and OMEGA never bills for the model or API spend you incur with your own providers under BYOK. Cancelling never strands you and never triggers a refund; instead, your account downgrades to the free Core tier at the end of the paid period, keeping OMEGA, your data, and local models, and you can resubscribe anytime. See the full Refund Policy at /refund-policy. Mandatory consumer-protection statutes (EU, UK, Quebec, certain US states) still apply and override this policy where they grant non-waivable rights.

OMEGA is local-first. Conversations, memory, files, workflows, agent configs: all in your local Application Support folder, encrypted with macOS Keychain-derived keys. The bundled Postgres lives at a Unix socket only your user can access. We literally cannot read your data. We have no copy.

The portable export includes conversations, memory layers, Brain knowledge graph, workflow definitions, and agent configurations. Output is NDJSON in a versioned format. Importable on any other OMEGA install. Useful for migrating Macs, backups, or GDPR data portability requests (where you're the subject).

Local data: drag the OMEGA Application Support folder to Trash. Empty the Trash. Use a secure-delete tool if you want overwriting. Account data on the central licensing server (your email, your verified phone number where phone verification was required, entitlement metadata, billing info via Stripe) can be deleted via a privacy request through /contact?topic=privacy. Some billing data must be retained for tax/legal reasons (typically 7 years per state law). If an account was banned for fraud or abuse, the verified phone number itself stays on a blocklist so it cannot be reused for a new account; nothing else is kept with it.

All current OMEGA builds are signed with our Apple Developer ID and notarized by Apple. If Gatekeeper blocks, you have a stale or third-party download. Solution: delete the .app, click the download link in your welcome email (or sign in to /account → Downloads), and try again. If a fresh download still fails, contact support. There may be a Gatekeeper cache issue we can help you clear.

OMEGA validates each key on save. If a key starts failing later, check: (1) the provider's dashboard for the key being active, (2) your provider's billing status, (3) any rate limits hit. Fixing any of these requires no OMEGA action. Just go to your provider and resolve. OMEGA doesn't see your keys, so we can't troubleshoot them on your behalf.

Activation requires connectivity to central.myomega.ai. If you have firewall rules, allow https://central.myomega.ai:443. If you've maxed your Authorized Devices, deactivate one from /account first. Activation is tied to your OMEGA account, so make sure you sign in with the same email used at checkout; check /account to confirm your plan is active. If all else fails, contact support with your order number.

Apple Silicon makes local inference fast but it's still memory-hungry. A 7B-parameter MLX model in 4-bit quantization needs about 4 GB of unified memory; an 8x7B Mixtral can need 30 GB+. If your Mac is struggling: Settings → Models → reduce HEAVY tier to a smaller MLX model, or assign HEAVY to BYOK cloud, Codex/Claude subscription routing, or another configured runtime where the compute happens elsewhere. Quit unused apps. Check Activity Monitor for the omega-mlx process specifically.

The in-app bug reporter scrubs PII and lets you preview exactly what will be sent before sending. Or email support directly via /contact?topic=support with: macOS version, OMEGA version, steps to reproduce, expected vs actual behavior. Screenshots help. If the bug is security-related, please use /contact?topic=security instead so it's handled through responsible disclosure rather than the general queue.

OMEGA's license server logs IP addresses for license verification and fraud prevention. Known VPN, proxy, datacenter, hosting, and anonymizer IP ranges are blocked at the licensing layer and will refuse to issue or validate a license. This applies to all forms of IP masking: personal VPN apps, browser-extension VPNs, Tor, public anonymizer services, and rerouting proxies. Disconnect from your VPN, then retry activation. If your employer mandates an always-on corporate VPN as part of a security policy, you can request a corporate-VPN exception (with the static egress IP range) via /contact?topic=legal. Personal-use VPNs are not eligible for exceptions. Note: connecting via VPN to evade enforcement is a material breach of the License Agreement and may result in permanent account ban without refund.