Privacy Policy

When you create an OMEGA account or purchase a subscription, we collect:

• Email address
• Full name (optional)
• Password (stored as a bcrypt hash — we never store plaintext passwords)
• Subscription tier, status, and billing history
• License key associated with your account

Payments are processed by Stripe, Inc. We do not store your credit card number, CVV, or full payment details on our servers. We receive and store only:

• Stripe customer ID and subscription ID
• Last four digits of your card (for display purposes only)
• Card brand and expiration month/year
• Billing country and postal code
• Invoice records required for tax compliance

To enforce license terms and prevent abuse, the OMEGA desktop app sends the following to our licensing server on activation and periodically thereafter:

• License key
• A hardware fingerprint (a one-way hash of hardware identifiers — not your serial number)
• macOS version and CPU architecture
• OMEGA app version
• Number of active devices on your license

We do not collect your device serial number, Apple ID, or any personally identifiable hardware attribute in recoverable form.

We collect aggregated, anonymized telemetry to improve OMEGA. This includes:

• Feature usage frequency (e.g., which agent domains are most used)
• App session duration and crash reports
• Task completion rates at an aggregate level
• Error codes and stack traces (stripped of any user content)

Analytics events are anonymized before transmission. You can disable telemetry at any time in OMEGA Settings → Privacy.

When you visit myomega.ai, we collect standard web server logs including IP address, browser type, referring URL, and pages visited. We use this data solely for security monitoring and aggregate traffic analysis.

If you contact us via email or a support ticket, we retain the content of that communication and your email address to provide support and maintain a record of resolved issues.

• Creating and managing your account
• Processing payments and issuing licenses
• Enforcing license seat limits and preventing abuse
• Sending transactional emails (receipts, password resets, subscription notices)

• Analyzing anonymized telemetry to identify performance bottlenecks
• Understanding aggregate feature adoption to prioritize development
• Diagnosing crashes and errors via anonymized stack traces

• Detecting and preventing fraudulent use of licenses
• Complying with applicable laws and regulations
• Enforcing our Terms of Service

We will only send promotional emails if you have explicitly opted in. You can unsubscribe at any time via the link in any marketing email or by emailing privacy@myomega.ai.

You may request a copy of all personal data we hold about you.

You may update inaccurate or incomplete information by logging into your account or contacting us.

You may request that we delete your account and all associated personal data. We will comply within 30 days, subject to any legal retention obligations.

You may request an export of your account data in a machine-readable format (JSON).

You may disable anonymized usage telemetry at any time in OMEGA Settings → Privacy → Telemetry.

• Contract performance: processing necessary to deliver the Services you have subscribed to (account management, licensing, payment).
• Legitimate interests: fraud prevention, security monitoring, and anonymized product analytics where these interests are not overridden by your rights.
• Consent: marketing emails (you may withdraw consent at any time).
• Legal obligation: retaining financial records as required by law.

Our servers are located in the United States. If you are in the EEA or UK, your data is transferred to the US under the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) as applicable. You may request a copy of the relevant safeguards by emailing privacy@myomega.ai.

In addition to the rights listed above, EEA/UK residents have the right to restrict processing, object to processing based on legitimate interests, and lodge a complaint with their local data protection authority (e.g., the ICO in the UK, or the relevant supervisory authority in your EU member state).

In the past 12 months we have collected: identifiers (name, email, IP address), commercial information (subscription records), internet or network activity (web server logs), and inferences drawn from anonymized telemetry (aggregate feature usage patterns). We have not collected sensitive personal information as defined by the CPRA.

We do not sell or share your personal information for cross-context behavioral advertising. We do not have actual knowledge that we sell or share personal information of consumers under 16 years of age.

• Right to know what personal information we collect, use, disclose, or sell.
• Right to delete personal information we have collected from you.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information (not applicable — we do not sell or share).
• Right to limit use of sensitive personal information (not applicable — we do not collect sensitive PI as defined by CPRA).
• Right to non-discrimination for exercising your privacy rights.

To submit a California privacy request, email privacy@myomega.ai with subject line “California Privacy Request.” You may also authorize an agent to submit a request on your behalf.